Vodafone and GWC Develop State of the Art Digital Solution for Enhanced Customer Experience
Vodafone Qatar and GWC brought together their expertise to launch an innovative digital solution for enhanced customer experience.
Vodafone’s Logistics department and GWC’s Contract Logistics and Information Technology department, worked closely to develop an Android App and a web based order management system (OMS) which allows for end-to-end management of the supply chain cycle. This includes, real-time stock visibility and allocation, order placement, work flow approvals and notifications, distribution and delivery to Vodafone end customers.
In addition, the system captures digital proof of delivery statements, all signed forms and cash collection details all through digital devices at the time of delivery to customers. This has enhanced efficiency and significant reduction in delivery time of Vodafone products to customers, resulting in a better customer experience.
Vodafone Qatar’s Chief Operating Officer Sheikh Hamad bin Abdulla bin Jassim Al Thani stated: “As a company we’re committed to leading on digital innovation, blending the best of technology and human interaction in a personal, instant and easy way. The solution with GWC is an example of this where we now have a state of the art logistics facility with a scalable IT based digital solution for Vodafone’s operations. This ensures greater customer satisfaction whether through our various retail outlets or through our online portal.”
The success of the OMS solution developed by GWC for Vodafone is now being looked at as an industry best practice that GWC will extend to its other customers.
For his part, GWC Group CEO Mr. Ranjeev Menon stated: “It is GWC’s passion to foster and pursue innovation in all our operations. This collaboration with Vodafone establishes a unique solution for Vodafone’s supply chain operations supported by our bespoke IT systems, and this is a testament to Qatar’s ability to set a world-class standard in logistics operation.”
Vodafone Qatar held a site visit on Thursday 23 November 2017 to its dedicated facility at GWC’s Logistics Village Qatar (LVQ) with senior officials from both companies present.